Kingdom Casino Privacy Policy

Information We Collect

When you set up an account, we collect personal details such as your name, email address, phone number, date of birth, and home address. We also record your payment information, transaction history, and game activity to handle your requests and keep our records up to date.

We automatically gather technical information including your IP address, browser type, device details, and how you use our website. This allows us to enhance our services and identify potential security concerns.

How We Use Your Information

We use your personal details to confirm your identity, handle transactions, and offer customer support. Your information also assists us in meeting regulatory obligations and helping to prevent fraud or money laundering.

We may provide you with account updates, special offers, and service notifications. You can opt out of marketing communications at any time via your account settings or email preferences.

Your gameplay data enables us to enhance our platform and tailor your experience. We review usage trends to recommend games and features that suit your preferences.

Data Security

Your information is safeguarded with industry-standard encryption protocols, including TLS 1.2 or above. All sensitive data is securely encrypted both while being transferred and when stored.

Our systems are routinely checked and updated for security. Access to personal information is limited to authorised staff members, all of whom are required to maintain confidentiality.

We keep a close eye on our platform at all times to spot any suspicious activity or unauthorised access attempts. Should a security breach occur, we will inform any affected users without delay.

Data Sharing

We do not sell or rent your personal information to third parties. We only share data when required to deliver our services or to meet legal requirements.

We partner with reputable payment providers to ensure your transactions are processed securely. These partners receive only the information necessary to carry out their services.

Government authorities may request user data as part of legal investigations. We respond to legitimate legal requests while safeguarding your rights as much as possible.

Your Rights

You can access, update, or remove your personal information at any time. Please get in touch with our support team if you wish to do so.

You may request a copy of all information we hold about you. We will supply this in an accessible format within 30 days.

You have the right to object to specific data processing activities or to ask us to limit how your information is used. We will respect these requests unless there are valid reasons for us to continue processing your data.

If you decide to close your account, we will remove your personal data once all outstanding transactions are finalised and any necessary retention periods have been observed.

Cookies and Tracking

We use cookies to remember your preferences, keep your session active, and analyse how the website performs. Essential cookies are required for the site to work correctly.

Analytics cookies help us gain insight into how visitors interact with our platform. This information enables us to enhance site navigation and features.

You can adjust your cookie preferences at any time via your browser settings. Please be aware that turning off certain cookies may impact how the site works.

Third-Party Services

We use third-party analytics and marketing tools to enhance our services. These providers handle data according to their own privacy policies.

Our website may include links to external sites. We are not responsible for the privacy policies of these third-party websites.

Data Retention

We retain your personal information for as long as your account is active. Once your account is closed, we keep certain records to meet legal and regulatory obligations.

Transaction records are retained for seven years in line with anti-money laundering guidelines. Your gaming history is maintained as required by licensing standards.

International Transfers

Your data may be transferred to servers based outside your country of residence. We put suitable measures in place to safeguard your information during these transfers.

We adhere to relevant data protection laws, no matter where your information is handled.

Children's Privacy

Our services are intended for those aged 18 and over. We do not knowingly gather personal information from anyone under this age.

If we find that a minor has submitted personal details, we will promptly remove the information and close the account.

Changes to This Policy

We may revise this Privacy Policy from time to time to reflect updates in our practices or any relevant requirements. If there are significant changes, we will let you know by email or through an announcement on our website.

The date of the latest update is shown at the top of this policy. We recommend checking it occasionally to stay up to date on how your information is safeguarded.